Legal
Shipping & Delivery Policy
How orders arranged through Mahamaya are dispatched and delivered, in India and worldwide.
Last updated: 21 July 2026
This Shipping & Delivery Policy explains how orders arranged via enquiry with Mahamaya are processed, dispatched, and delivered, both within India and internationally.
1. Order Process
As this website currently takes enquiries only, every order begins with you contacting us through the enquiry form, WhatsApp, or email. Once we confirm product availability, pricing, quantity, and delivery details with you directly, your order is arranged and prepared for dispatch.
2. Dispatch Timelines
Orders are typically dispatched within 3–7 business days of order confirmation, depending on product availability, order size, and whether any custom packaging or branding is required. Bulk wholesale and export orders may take longer, and we will share an estimated lead time when confirming your order.
3. Domestic Shipping (India)
Domestic orders within India are shipped via reputable courier partners. Typical delivery times range from 3–9 business days after dispatch, depending on your location, though remote areas may take longer.
4. International & Export Shipping
We export worldwide, with our primary markets being the USA, UK, UAE/Gulf, Canada, Australia, France, and Germany. International shipping times vary widely by destination and shipping method, typically ranging from 1–4 weeks after dispatch, but can be longer for less common destinations or during peak seasons. Exact transit times and shipping cost are shared with you at the time your order is confirmed.
5. Customs, Duties & Import Taxes
For international orders, any customs duties, import taxes, or clearance fees charged by your country are the responsibility of the buyer/recipient. These charges vary by country and are not included in our quoted product price or shipping cost. We recommend checking your local customs regulations for incense and agarbatti products before placing an order.
6. Tracking
Where our courier partner provides tracking, we will share the tracking details with you once your order has been dispatched. Tracking visibility may be limited for some international destinations depending on the courier and destination country.
7. Delays
Occasionally, deliveries may be delayed due to factors outside our control, such as customs processing, courier disruptions, weather, or public holidays. We will do our best to keep you informed if we become aware of a significant delay to your order.
8. Contact for Shipping Queries
For any question about an order's shipping status, contact us at mahamayaproject01@gmail.com or WhatsApp +91 75492 73701 with your order details.
Shipping timelines above are general estimates and not guarantees. Actual timelines depend on destination, courier availability, and customs processing, and will be confirmed with you directly for each order. If you have any questions, please contact us directly.
Questions about shipping? mahamayaproject01@gmail.com · WhatsApp us